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You are here: Home » Terms And Conditions
Thursday, 24 Apr 2014

Terms and Conditions

City Media Limited Consumer Terms of Sale. 

Please read carefully before placing your order and retain a copy of these terms and your order for future reference.


1. Format of the Contract

1.1 These terms of sale apply to all goods supplied by City Media Limited, whose registered office is at City House, 131 Friargate, Preston, PR1 2EF registered in England and Wales No. 6486666, email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and will be known forthwith as the (the "Supplier").

1.2 No contract exists between you and the Supplier for the sale of any services until the Supplier has received and accepted your order.

1.3 An acceptance of your offer to buy the services of City Media Ltd will be sent shortly after your accepted order usually within 24 hours subject to research and development of the project. However, we do have the right to terminate the contract in the event that the services are unavailable, or cleared funds are not received. Delivery of our services will either be in digital format transmitted via the web or hard disk which will be dispatched by utilising the 1st class standard postal system.

1.4 The contract is subject to your right of cancellation (see below).

1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.


2. Description and price of services

2.1 The description and price of the services you order will be as shown on a quotation at the time you place your order.

2.2 Every effort is made to ensure that prices shown on the Supplier´s quotation are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will not refund or re-credit you for any sum that has been paid by you or debited from your card for the services provided to date.

2.3 In addition to the website/ software price, you may be required to pay a delivery charge for the services. The transfer of any website and/or software and its associated files from City Media Ltd's server to another host or web company will be carry an admin charge, this charge is one hundred and fifty pounds plus vat. You will be required to edit images and content accordingly upon immediate receipt of your website. This may contain further expenditure for you but is required for copyright compliance purposes. For the avoidance of doubt City Media Ltd will not be held liable for images, content or copyright infringement.


3. Payment

3.1 Payment for the service charges can be made by any method shown on the Supplier´s quotation at the time you place your order and in will be payable in UK sterling (pounds) unless otherwise agreed. A deposit of 50% will be payable at the point of instruction for a website build save where a payment option has been taken. This deposit will constitute acceptance of City Media's terms and conditions. The balance payment shall be due 30 days after instructions even if the customer fails to provide us with the requested information for the project or fails to take delivery. The remaining balance, for your conveinience, will be automatically be taken from the details you provided at the point a deposit was paid.  For the avoidence of doubt the deposit date shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate this contract immediately. The supplier will remain the owner of the website or software untill such time the final payment has been received.

3.2 There will be no delivery of services until cleared funds are received.

3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

3.4 If you opt for the suppliers 0% credit facillity at either 3, 6, or 12 months, and after paying the initial deposit a standing order mandate will be dispatched to you which must be comleted and returned forthwith. We reserve the right to terminate this agreement if the payment plan is not adhered to and ownership will remain with the supplier untill the final payment is received.

3.5 As part of the standard agreement, web hosting and domain maintenence will be charged on an annual basis. This cost is one hundred and fifty pounds plus vat, again and for your convenience this will be requested automatically on its anniversary.


4. Delivery

4.1 The services you order will be delivered to the address you give electronically when you place your order. Once your order has been processed online and you have received your web confirmation.

Once your order has been processed online and you have received your web confirmation, your card will be charged. In the event a deposit payment was made by bacs, chaps, direct debit or standing order an invoice will be dispatched for the balance which is payable immediatley.

4.2 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.

4.3 If you fail to take delivery because you have cancelled your contract the Supplier shall not refund part or re-credit you for any sum that has been paid by you or debited from your card. This deduction covers the cost for work completed by us to date. On exercising your right to cancel you shall be required to return the all information relating to our services back to the Supplier. Images, text, coding that you supply to us or the supplier has created will remain the suppliers intellectual property. Should you fail to return this information, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the information as a result of such failure. Work that has been completed will be charged out at a daily rate of two hundred pounds per day which will be deducted from any refund if applicable.

4.4 Every effort will be made to deliver the service as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.


5. Your right of cancellation

5.1 You have the right to cancel the contract at any time up to 7 days after you receive the service (see below). Please note that this policy has some limitations and does not apply to business customers.

5.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

5.3 Except in the case of faulty or misdescribed services, if you exercise your right of cancellation after the services have been delivered to you, you will be responsible for returning the information to the Supplier at your own cost. The services and information must be returned to the address shown on the Invoice. You must take reasonable care to ensure the information and services are not damaged in the meantime or in transit. In the case of faulty or misdescribed services we shall ask you to return the information yourself and possibly refund you the reasonable postage costs.

5.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the services save where work has been carried out as per 4.3. This will be billable at the standard hourly rate and will be deducetd prior to any refund.

5.5 If you do not return the information as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the information.

5.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed, activated or accessed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing activating or accessing the goods.


6. Support and Advice

We offer free software and website support services as part of the original purchase agreement for a limited period of two months from the date of purchase. Thereafter a monthly fee will become payable if you wish to retain this service or unless otherwise stated in the original quotation.


7. Refunds Policy

Refunds & Replacements

To attain your R&R number, simply call 0333 577 2222

Quote your Customer Number, Invoice Number and the Product Number on the Product.

You will be assigned a unique R&R number providing the services:

* have been purchased less than 28 days ago,

* are unsoiled,

* undamaged,

* unused,

* and have not been personalised or customised in any way.

Please make a note of the R&R number and return it with your goods to the address below.

Distance Selling Regulations

If your order has been placed via the telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any delivery item. This does not include CD's, DVD's or software that have been created/opened/unsealed or accessed.

To ensure you are refunded the total cost for the products including the original postage you must contact us at or write to, City Media ltd 131 Friargate, Preston, Lancashire PR1 2EF within 7 working days (not including weekends or public holidays) after the day your order was received. Any additional postage costs from the standard service, such as our premium delivery 'express' will not be refunded. Only the cost for the standard service. You will be responsible for the cost of returning the items to us and must take good care of the goods whilst they are in your possession.

*This does not apply to part order cancellations.

Replacement Credit/Debit Card Orders

No need to wait for your return item to be received before a replacement will be sent.

e-mail info@citymediamarketing to process your new order at the same time as attaining your R&R number. Your replacement items plus your order will be despatched immediately and your credit card charged accordingly.

Your R&R number will assure you of a refund upon receipt of the returned digital information.

Replacement Cheque/Cash/Postal Orders


Complete your Subsequent Order Form at the same time as attaining your R&R number.

Remember to quote your R&R Send your Subsequent Order Form with a cheque to cover the cost of the goods

to: City Media ltd 131 Friargate, Preston, Lancashire PR1 2EF

Your R&R number will assure you of a refund upon receipt of the returned goods.



City Media ltd 131 Friargate, Preston, Lancashire PR1 2EF

1. Re-package the goods, preferably in the packaging materials originally used, enclose the returns form and affix the label provided to the outside of the parcel.

2. Return the goods to the post office and please ensure that you obtain a receipt for your postage and a certificate of posting and consider insuring your parcel against loss or damage.

Note: In the unlikely event that you are not happy with the quality of a purchased product or that it should become damaged, we recommend that you cease use immediately and return the item for our inspection, following the procedure above. Please note that damaged and soiled items will be subject to inspection before a refund will be authorised. Cheque refunds will be made in the name of the original customer.  If goods were originally paid for by Credit/Debit Card a refund will be made directly to the card account of the person who originally paid for the goods.


8. Data Protection

The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

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